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The month of Ramadan and the Eid al-Fitr holiday (Lebaran) are special moments. This is no exception for businesses offering holiday hampers, typical Lebaran delicacies, and fashion items that always see increasing demand.
Such an increase is also closely related to people’s online shopping habits,resulting in a soaring demand for shipping.
Ramadan and Lebaran’s logistical challenges stem from high order volumes and shipping delays. Freight transport restrictions are also common during that period.
Despite all these obstacles, customer satisfaction remains a priority. Beat them with these tips below.
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Start by planning your stock of goods. As an entrepreneur, you need to anticipate the increasing demand before the Lebaran holidays. Ensure you have enough stock to meet customer needs.
This method applies to businesses with a pre-order (PO) system, such as Lebaran hampers and cuisines. Limiting order volumes prevents business owners overwhelm and, equally important, avoids customer disappointment caused by order overload.
The delivery time depends on how fast you and your employees complete the packing.
Make sure to pack the orders immediately to avoid delays. Maintain minimum packingstandards, even when orders are in high volume, to prevent damage during shipping.
The most effective way to send goods during the Eid al-Fitr holiday season is to use fast delivery services. Partner with trusted delivery providers, focusing on their instant delivery service to ensure goods arrive on time.
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Choose the most suitable delivery service depending on customers’ needs: regular, express, or instant delivery. Remember to inform customers that instant delivery is the best option if they need their goods to arrive quickly.
Maintain communications with customers. Provide accurate information regarding estimated delivery time, order status updates, and customer service for any delivery issues.
There are many types of services within the logistics industry. A popular one is freight forwarding, a multimodal shipping method often used in domestic and international delivery.
If you need a service with a wide range of fleets, SELOG’s freight forwarding service could be the right choice. This business line of PT Serasi Autoraya (SERA), and a part of Astra Group, has been operating in the logistics industry for more than 20 years.
SELOG offers comprehensive and end-to-end logistics service needs, ranging from Trucking, Shipping Services, Freight Forwarding, Warehousing to Project Cargo.
SELOG’s Freight Forwarding service offers integrated multimodal shipping solutions through a wide network of land, sea, and air transportation, aimed at maximizing process flexibility and logistics management.
See also: Understanding the Challenges of Last Mile Delivery
Moreover, SELOG’s services bring greater convenience, effectiveness, and efficiency to your business by leveraging the latest digital technologies, including the Astra Fleet Management Solution (AstraFMS) and Warehouse Management System (WMS).
They allow businesses to track delivery vehicles in real-time to ensure the safety of vehicles and drivers, and optimize the processes of goods receipt, storage, stock management, retrieval, packaging, and delivery.