SERA Undergoes ISO 9001 Recertification: Commitment to Ensure Top-Notch Service

Friday, 20 June 2025, marks another milestone for PT Serasi Autoraya (SERA) as it underwent the ISO 9001 recertification process, which was held offline across several branch offices and concluded at Grha SERA. This activity is part of SERA’s continuous efforts to ensure its quality management systems across the company’s operational lines perform optimally and consistently in accordance with the international standard.

The ISO 9001 recertification reflects SERA’s solid commitment to maintaining its service quality and improving its operational efficiency to offer added value for its customers. The auditing process is carried out by a team of independent auditors who review key areas, such as risk management, document control, and customer satisfaction.

“Our participation in recertification is not merely about fulfilling a formal obligation, but rather a reflection of our firm commitment to establishing quality as a part of our company’s DNA. We aim to ensure that every unit within SERA implements the continuous improvement precept consistently,” said Harus Setiawan, Head of Business Development & Innovation Division at SERA Corp.

ISO 9001 itself is the internationally recognized global standard for quality management systems. This certificate provides a systematic framework for organizations to continuously improve product quality and services, and strengthen customer trust.

By undergoing the recertification, SERA not only upholds its credibility as a reliable transport and logistics company but also demonstrates its readiness to face dynamic business challenges with a structured and calculated approach.

SERA will continue to evaluate and elaborate its quality management systems to ensure effective and efficient operational processes and maximum customer satisfaction.