In this digital era, scam methods are increasing as technology advances. One of them is auction scams that impersonate IBID’s customer service (CS).

Scammers usually contact potential victims via SMS, phone calls, or WhatsApp. These fake numbers are random, but some end in 5544 to resemble IBID’s official contact number.

The methods vary. For example, offering fantastic promos and fake alternatives to win the desired unit. They invite potential victims to contact unknown numbers to ask for auction unit details.

The goal is to convince victims to follow instructions in order to obtain their personal and banking data, which is then used to drain their accounts.

In some cases, victims are asked to transfer a certain amount of money to get the promised offer. When checked, the destination account turns out to be a personal account.

So, how can you recognize scam methods and avoid being trapped? What are IBID’s official contacts? Let’s uncover the details.

Scam Methods

What you need to realize is that to convince their victims, scammers often imitate IBID’s CS Standard Operating Procedures (SOP). This tactic includes the skillful use of formal language, making it difficult to distinguish them from IBID’s legitimate CS.

After that, the scammers will provide clear information about auction units, such as condition, location, auction method, and base price.

Then they will ask for a down payment (DP) and provide a personal account number for payment. In fact, IBID only provides payment options through virtual accounts.

Even if they don’t directly ask for personal data, the scammers will force victims to fill out auction participant forms under the pretext of registration before joining the auction. Next, victims are asked to transfer a DP to get an auction participant number. 

The scammers then provide a link to an e-form for victims to enter their bank account numbers. Victims with credit cards face an even greater risk: they are asked to provide details such as Credit Card Number, Expiry Date, and CVV Code.

IBID’s Official Contacts

Although it’s hard to tell the difference, there’s an easy way to avoid scams. The first thing you need to know is the list of IBID’s official contacts. Scammers often use IBID’s logo, even photos of IBID’s board of directors, to convince victims.

To provide information or handle complaints, IBID currently use the following numbers:

• Official IBID Call Center WhatsApp: +62 812-8773-5544
• Telemarketing numbers for auction schedules, promos, and other important announcements: +62 851-7437-5544 and +62 851-8323-5544.

In addition, when asking questions to Google Business profiles, make sure the reply comes from IBID’s official account. The response is marked ‘Response from the owner.’

If the reply comes from an unknown party listing another contact number, ignore it, or better yet, report it.

If anyone asks for personal data, including bank account numbers, ignore it. Avoid filling out confidential forms. If scammers send a link, ignore the message and do not click the link.

The last step to avoid scams is to understand IBID’s auction methods. IBID’s auction process can be accessed via website or application, which can be downloaded from Google Play Store and App Store.

IBID is a business line of PT Serasi Autoraya (SERA) and specializes in auctions for vehicles, heavy equipment, electronics, and lifestyle products. Known for its professionalism and reliability, IBID also offers a simple, hassle-free consignment process.

As an auction house, IBID continues to innovate, create new opportunities, and provide the best service to consignors and bidders.

Today, IBID’s auction categories are more diverse, including property. Whether you’re a seller or buyer, you can feel more secure and confident.

Download the IBID app from the Play Store and App Store. Don’t forget to follow IBID’s official social media on Instagram @ibid_balailelangserasi for the latest auction updates and useful tips.