At PT Serasi Autoraya (TRAC), maintaining quality is not merely a formality, but the cornerstone of providing the best service to every customer. TRAC believes that customer trust can only be earned through reliable and consistent service.

This commitment has once again been demonstrated by TRAC’s success in retaining its ISO 9001:2015 certification from TÜV Rheinland. This achievement was attained following a series of audits conducted at various TRAC branch locations from June 17 to 26, 2026.

It is important to note that ISO 9001:2015 is an international standard that serves as a guide for quality management. This standard motivates TRAC to continuously improve and enhance the quality of its work, in order to provide an increasingly memorable experience for all customers.

During the audit process, a team from TÜV Rheinland directly reviewed how TRAC implements quality management standards across various operations. The results were positive; TRAC successfully demonstrated that its quality standards are not merely formalities on paper but are consistently implemented in day-to-day operations.

“This success reflects the commitment of TRAC’s employees to fostering a culture of quality in every business process. This certification is not merely about meeting international standards, but also serves as motivation to continue pursuing continuous improvement and delivering ever-higher-quality services to customers," said Harun Setiawan, Head of SERA’s Corporate Business Development & Innovation Division. 

Moving forward, TRAC will continue to strengthen this culture of quality across all business units, maintaining the same focus: improving service quality, working more efficiently, and delivering sustainable added value.